Returns, Exchange and refunds
As a team, our goal every day is to deliver on the promise and exceed expectations but we also understand that human processes are prone to errors and we are dedicated to correcting any issues as fast as possible to ensure customer satisfaction.
If your purchase isn’t quite right you have 10 days from the date you received your order to exchange or return. You could send the product back to us to the location from which it was sent
Valid reasons for return, exchange & refunds
- If your order is not delivered on time.
- If you get a different product from what you ordered (size, colour or style)
- Craftsmanship defects – these include; bad stitching, missing parts & accessories such as zippers, buttons, rivets & hooks.
- Erroneous branding – wrong name branded and misspelling
How to Exchange or Return
Simply follow the steps below:
- Ensure you have clearly read and understood our return and exchange policy.
- Draft an email titled “EXCHANGE/RETURN” then indicate the reason for return.
- Choose your replacement if you are requesting for an exchange.
- Send the email to email@example.com with the subject
- You will then receive a follow up email from our team with a way forward.
Receiving a Refund
You will receive an email from our our team notifying you we have initiated the refund process. Moneys will be credited to the original payment method
Shipping costs are non-refundable.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We do not refund or exchange customised orders.